Complaining Effectively
Save all purchase-related paperwork in a file. Include copies of
sales receipts, repair orders, warranties, canceled checks,
contracts, and any letters to or from the company. When you have
a problem:
1.Contact the business that sold you the item or performed the
service. Calmly and accurately describe the problem and what
action you would like taken.
2.Keep a record of your efforts to resolve the problem. When you
write to the company, describe the problem, what you have done so
far to try to resolve it and what solution you want. For example,
do you want your money back, the product repaired or the product
exchanged?
Allow time for the person you contacted to resolve your problem.
Keep notes of the name of the person you spoke with, the date and
what was done. Save copies of all letters to and from the
company. Don’t give up if you are not satisfied.
3. Contact the company headquarters if you have not resolved your
problem at the local level. Many companies have a toll-free 800
number. Look for it on package labeling, in a directory of 800
telephone numbers (available at your local library), by calling 1
(800) 555-1212 (toll free)