Consumer Guide Online

1.Always keep a record of the name, address and phone number of
the company, goods you ordered, date of your purchase, amount you
paid (including shipping and handling) and method of payment.   o
Keep a record of any delivery period that was promised.
If you are told that the shipment will be delayed, write the date of that notice in your records and the new shipping date, if you’ve agreed
to wait longer.

2.Don’t give your credit card number, checking account number or
other personal information to a telemarketer unless you are
familiar with the company or organization, and the information is
necessary in order to make your purchase.

Telephone Order Rights

1.Some states have telemarketing laws that require written
contracts, automatic cancellation periods or registration of
telemarketing companies.  Contact your state or local consumer
protection agency.  Federal telephone order rules require
companies that take consumers’ orders by phone, computer or fax to:

2.ship the merchandise within 30 days of receiving a completed
order or within a different timeframe if it is stated in their ads;

3.notify consumers if shipment can’t be made on time and give them
the choice of waiting longer or receiving refunds; and  o  cancel
their orders and return their money (or give them credits on their
charge accounts) if the revised shipping date can’t be met, unless
the consumers agree to another delay.  Use Caution and Common Sense

4.Don’t be pressured into acting immediately or without the full
information you need.

5.Shop around and compare costs and services.

6.Report all fraudulent activity to your consumer agency.  Check
the company out with your consumer protection agency or the Better
Business Bureau.