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These tips may help you avoid problems or unnecessary expense.

• Do not try to diagnose the problem unless you are qualified.
• When looking for a repair shop, ask your friends or coworkers for recommendations.
• Shop around before agreeing to expensive repairs.
• Before you have a vehicle repaired,get a written estimate for repairing the vehicle, including teardown and reassembly.
• If a repair shop suggests repairs that you question, ask for a written reason why the repairs are needed.
• Ask the repair shop if it guarantees its work (labor, parts or both). If so, all terms of the guarantee must be in writing.
• If you are asked to sign a document,take a copy of it for your records.
• Never sign a blank document.
• Leave a telephone number where you can be reached.
• If you have a problem you cannot resolve with the repair shop, call the toll-free telephone number on the front of this leaflet.